Hospitality Quotient ®(HQ) is a high-touch organizational consulting business, dedicated to helping clients create positive company cultures, improve the customer experience, and drive top-line sales.
For more than 30 years, our parent company, Danny Meyer’s Union Square Hospitality Group, has been creating authentic, memorable customer experiences by first creating remarkable employee experiences. Our success lies in translating this concept to other industries, helping a range of clients – from healthcare to entertainment to finance – craft positive & productive work environments where employees thrive and all stakeholders benefit.
In any given interaction, hospitality is the feeling that the other person is on your side. Hospitality must be for everyone, and demonstrated by everyone, for it to be authentic, genuine, and enduring.
Our customized services help inspire, build, and sustain cultures of hospitality in organizations across industries:
We dig deep to uncover & analyze how the roots of an organization’s culture impact the employee and customer experiences, and make tailored recommendations for optimization.
We work closely with key leaders—within and across departments—to align on, and commit to, a vision of success, in order to lay a fertile foundation for sustainable cultural growth.
We help effect change by implementing customized solutions and assessing progress along the way—all while staying true to the core values of each organization.
To learn more about how HQ’s custom consulting solutions can work for your organization, give us a call: 646.747.6640