Hospitality QuotientHospitality Quotient

Happy Employees = Happy Customers

Hospitality Quotient ®(HQ) is a high-touch organizational consulting business, dedicated to helping clients create positive company cultures, improve the customer experience, and drive top-line sales.

For more than 30 years, our parent company, Danny Meyer’s Union Square Hospitality Group, has been creating authentic, memorable customer experiences by first creating remarkable employee experiences. Our success lies in translating this concept to other industries, helping a range of clients – from healthcare to entertainment to finance – craft positive & productive work environments where employees thrive and all stakeholders benefit.

Custom Consulting Services

Our approach is refreshingly simple: one size fits one. We tailor each engagement to the specific goals and needs of our clients, while drawing on best practices from more than 30 years of experiences building productive and supportive employee-first cultures.

Our nimble & thoughtful approach, from discovery through implementation, is designed to ensure that leaders are equipped with the tools needed to support hospitality as a sustainable business strategy.

Our custom consulting process typically involves three phases:

Discovery & Needs Assessment (DNA):
Getting to the Root

We dig deep to uncover & analyze how the roots of an organization’s culture impact the employee and customer experiences, and make tailored recommendations for optimization.

Executive Alignment:
Sowing the Seeds of Success

We work closely with key leaders—within and across departments—to align on, and commit to, a vision of success, in order to lay a fertile foundation for sustainable cultural growth.

Solutions Implementation:
Nurturing Continued Growth

We help effect change by implementing customized solutions and assessing progress along the way—all while staying true to the core values of each organization.

To learn more about how HQ’s custom consulting solutions can work for your organization, give us a call: 646.747.6640

Open Enrollment Workshops

Join us at our home office in NYC for an interactive workshop led by our team of client advisors. Our open enrollment workshops provide participants with foundational strategies and practical tools that can be used to start driving meaningful change in their various organizations.

Whether participants are interested in developing a consulting partnership, or simply looking to see our concepts in action, our workshops have something for everyone.

View Upcoming Workshops

Speaking Engagements

Our own Susan Reilly Salgado, recently named one of Fast Company’s Most Creative People 2016, addresses Fortune 500 companies, non-profits, trade organizations, start-ups, and other audiences on topics including organizational culture, hiring best practices, customer experience and leadership development.

We are thrilled to bring our message to a larger audience & look forward to adding to the dialogue at your next event!

contact us to get started