Hospitality QuotientHospitality Quotient

Michelle Szmajda Villatoro brings over 15 years of invaluable leadership development and coaching experience to HQ. With specialties in hospitality leadership and guest service, she has passionately engaged individuals and organizations through educating, facilitating, coaching, and training. Michelle has collaborated with organizations from hotels to airlines to healthcare, helping them to increase productivity and leadership engagement.

Previously, Michelle was the Corporate Director of Operations for BLT Restaurants in New York City where she directed the operations of six restaurants and $25 million in annual revenue. She also led the Learning & Development function as Director of Training at the iconic Waldorf-Astoria. Michelle served as the Regional Training Manager for the ultra-luxury Rosewood Hotels & Resorts on the East Coast and Caribbean, as well as the Executive Director of Training Operations for FreedmanGroup, where she was responsible for new business development, opening over 10 hotels & resorts and managing a team of project directors.