Hospitality QuotientHospitality Quotient

Susan Reilly Salgado is Hospitality Quotient’s founder and primary thought-leader. Susan leverages 20+ years of academic and professional experience in organizational behavior, and focuses primarily on assessing, building, sustaining, and evolving culture through effective leadership. Susan brings passion, energy, and intellect as she inspires clients to adopt leadership strategies that put hospitality at the center of their business models to yield a sustainable competitive advantage.

Susan launched HQ with Danny Meyer in 2010 after spending seven years as the Director of Culture & Learning for Danny’s restaurants in Union Square Hospitality Group, where her role emphasized growing and evolving the culture of the USHG businesses. Susan based her doctoral dissertation on an assessment of Union Square Hospitality Group’s culture. Her research and expertise are the foundation of HQ’s offerings, enabling organizations to achieve “favorite-in-category” status by applying USHG cultural best-practices.

A celebrated educator, Susan has instructed and guest-lectured in business classes at Lehigh University, NYU’s Stern School of Business, University of Pennsylvania’s Wharton School, and Yale University Executive Education. She has addressed audiences from a wide range of industries, including engagements with Citibank Small Business Seminars, TEDx, Crain’s New York Business, Share Our Strength, Global Insurance Symposium, GLG Share, and the Leukemia and Lymphoma Society. In addition to her Ph.D. in Organizational Behavior from NYU/Stern School of Business, Susan holds a BS and an MBA from Lehigh University.

In 2016, Susan was named one of Fast Company’s Most Creative People in Business.